Teacher Handbook and Frequently Asked Questions
VMA Team Contact info
Admin Team : (519) 397-0446 | info@verellenmusicacademy.com
Jacqui: (226) 627-5225 | Jacqui@verellenmusicacademy.com
Joey: (647) 881-3675 | info@joeytyler.com
Note to our VMA Teachers
You have been hand picked by us here at VMA because we believe that you are a teacher in our community that exhibits amazing skill, communication and leadership. These are the important qualities that we look for in our team members. We value and respect your time, and for that reason, we wanted to create this FAQ as a useful tool to get the information you need in the quickest way possible! We are very happy to have you here as part of our VMA community!
General rules for our staff:
1. Please show up to your first lesson 15 mins early, if you are walking in at the same time as your student and their parent; it looks very unprofessional.
2. Your typical 30 min lesson should be split into 10-10-10.
First 10 mins: Hard work on learning new songs, concepts, theory etc..
2nd 10 mins: Learning games. If your student is starting to lose focus, play a constructive game.
Last 10 mins: Play through fun repertoire, could be pop music, classical etc..
3. If a student doesn't show up you have two options:
1. Email the student or parent. Book a makeup lesson at a time that works for both of you.
2. Create a quick 5-10 min video with what the student can work on that week.
4. Please dress appropriately, wear semi-formal clothing.
5. Teachers are limited to only 1 or 2 sicks days per semester. It is incredibly disruptive for families, and we have seen students move teachers or drop out if a teacher is away too many times.
6. Committing to the end of the year/semester is a must! We are looking for teachers that are committed to their students and their growth and learning. Your students will bond with you, and in some cases refuse to be with another teacher, so it's important that you are committed until the end of the year.
7. Any schedule changes discussed with your student/parent must be directed to the administrator. Our entire schedule is run by our administrator, any changes HAVE to be reflected on the calendar. This affects your pay, time, schedule and determines when we set you up for trials.
7. Check your schedule before every shift. You will know your start and end times, and what students will be away that day. If you see an [X] beside your student, take that as a personal message from us, that your student will be away that day.
- Hey its [YOUR NAME] calling from Verellen Music Academy
- OPTION 1: I had seen that you had filled out a form on our website about our music lessons
- OPTION 2: I had seen that you responded to our Facebook ad about our music lessons
-
- And I was just calling to see if I could answer any questions!
(IF NO-ONE ANSWERS): Alternate ending for Voicemail
If you would like, feel free to give me a call back and I will Talk to you soon
Response
- Thats perfect have they/you ever taken lessons before?
- How old?
Response
- So the way that we work, is we offer a free 30 min trial lesson
- This is where you can come in, check out the studio, meet the teacher and see how you guys like it!
- Would you be available at some point this week?
Response
1. Open the calendar
2. Decide on Date & Time
3. Add student details and Assign the teacher
- Ok perfect! So you are all set to go for [DATE & TIME]
- I will send you over a confirmation email, with some more info like our address and parking details. We have free parking to the right of our building
- If anything changes and you need to move the lesson, honestly just give me a call, text or email and we can move your lesson to another day.
- But other than that, you’re all good to!
- We are excited to see you on [DATE & TIME}
- Ok see you soon!
1. Add the trial to the Calendar
2. Send confirmation Email
3. Update Pipedrive
answer the phone..
You: Verellen Music Academy, [YOUR NAME] Speaking
Go ahead and answer their questions.
Video Example: https://drive.google.com/file/d/1bx9CYYgYJ5CU1ZyWtmS7SSV-GY_6UkNY/view?usp=sharing
Before the Phone Call Checklist:
- Open MMS Calendar> Filter "Hide Full" Events"
Remember: You will not fully book the trial on the calendar during the time you are on the phone. After the phone call you will complete the book process
Some Quick Notes:
- Be Real and Genuine.
- We don't want to sound scripted or "salesy" (Do no use the word Sir or Ma'am)
- Don't worry about pauses, while you look at calendar, (Thats what gives you a more authentic vibe)
- Remember, these are regular working people, who really dont want to be sold to. The more authentic, friendly and honest you are, the higher chance they will sign up!
You: Hey there this is [NAME] from Ver - Ellen Music Academy!
You: I was just giving you a call because I had seen that you had filled out a form on our [FB, Website, etc..] for music lessons and I was just calling to give you some more information and see if you wanted to come in for a free trial lesson.
You: To start off, how old are you/is your child?
You: What instrument are you interested in?
You: Have you/they taken lessons before
You: What skill level? Beginner or some experience etc..
You: Perfect! So would you by chance be free this week for a 30 minute trial lesson?
Open MMS Calendar
You: Would either of these two times work for you [Only give two options]
---Choose a time
Open MMS > Click Add Student
You: Ok, all I need is:
1. Your child name,
2. Birthday
2. Your Name
3. Email
4. Phone Number
You: Ok your teacher will be [TEACHER NAME] he/she is an amazing teacher, really exciting and great with kids.... etc.
You: oK so I officially have you all set up for [Time & Date] with [Teacher]. I will go ahead and send you a confirmation email with our address, parking information: we have a free parking lot right next door to our studio
You: Just to give you a bit more information, our lessons. Essentially, its no obligation. You are not obligated to sign up, you can just come in, see what its like here, meet the teacher and if you decide that you want to learn more about lessons, you have a choice 30 min lessons for $32 and 60 min lessons for $55
You: If anything changes at all, and you need to reschedule the lesson or anything like that, just give me a call, text or email and we will get it all sorted out!
You: Ok perfect we are very excited to see you guys here on [DATE & Time} and have an amazing rest of your day!
Questions & Answers:
How much does it cost? You have a choice between doing a 30 minute lesson for $32 or a 60 minute lesson for $55 dollars. We have a $45 registration fee, which is one per family
Do I need to bring anything?: No not at all, if you happen to have an instrument at home, by all means, bring it in to your lesson. If not, we have all the instruments here that you can use!
Where are you Located? We are located right off of the E.C row on Walker rd. Right down the road from costco and Best Buy. Ill be sending you over an email with the exact address and directions.
Video Tutorial: https://drive.google.com/open?id=1bxGMCn8i0EAGRjR_442UiIv5GXhhJzC4&usp=drive_fs
Step 1: Speak with Client and Decide on a Date and Time for the Trial Lesson
- Go to My Music Staff>Calendar>Click filter> Check "Hide Full Events"
- Offer the client 2 time-slots. ***(Make sure that the time you choose DOES NOT create a gap for the teacher)***
- You can screenshot the calendar (On only 1 or 2 Days, NOT the full week) to give them a visual of open lesson slots
- Make a decision on the date and time.
Step 2: Create or Search for Student Account (Sometimes the info will be auto inputted when they fill out lead form)
- Go to My Music Staff > Students> Search for Student>OR >Click "Add Student"
- Get child name, birthday, instrument and Experience Level
- Get Adult Name, email and Phone
- Assign Teacher (Keep Everything Default)
Step 3: Add Student to Calendar
- Go to My Music Staff>Calendar>Find Date & Time you want to Book> Click Edit Event Details
- Make event Private
- Make sure to deselect "This event requires makeup credit"
- Add Attendee
- Change Category to 02) Trial Lesson
- Set Location and Time
- Check OFF the event Does NOT repeat
- Pricing Click "No Charge (0.00)"
- Add Private Description: Age, Experience, instrument
- Click Save THIS EVENT (Not following Events)
- Click Ignore Conflicts>Click Save
Step 4: Send Client Confirmation Email
- Go to Calendar>Click on the New Event Time Slot> Click Email Students & Parents
- BCC the Teacher by adding their email (teachername@verellenmusicacademy.com)
- Set Subject as: Trial Music Lesson - Date and Time
- Click “Templates” top right of Message Box
- Copy and Paste the Date and Lesson time into Date Section
- Click Send
Step 5: Update Pipedrive
- Move the Deal from “Contact Made” to “24hr Reminder
- Create a new activity called “24 hr Remind” set the due date as the day before
- Add any notes that you feel I might need to know about this trial coming up
Follow Up Calls Tutorial Video - https://drive.google.com/open?id=1zPEwswTJgdmKjAcYJiDR2sgHuOWWGZ_v&usp=drive_fs
After the student comes in for the trial, we then follow up with the client. We call the client approximately 7 times over the next 30 days. The objective is to guide the client to make a decision (YES/NO).
If you are wondering about how many times, or when to call a lead take a look at this graphic.
Follow Up Script:
[YOU]: Hey there this is [YOUR NAME] from Verellen Music Academy, you had come in [DATE] for a trial music lesson and I was just calling to see how it went!?
They will most likely ask question about the school, how payments work, etc...
Help them feel happy, comfortable and confident in signing up with us
Here is our pricing sheet that we use in person during their trial
IMPORTANT THING TO NOTE (About Short Term Enrolment):
We do not accept short term enrolments. (Anything less than 3 months) The reason why is because we are committed to your child's learning and realistically it takes at minimum 3 months to see significant progress. If we are committing to you, we are only looking for students that are committed to learning.
The Client has made their Decision: There are only 2 outcomes: YES or NO
Outcome 1: NO : Simple! Move them to Lost. Unless they seem like they might sign up in the future: in that case put them in future column, and set an activity date to the future.
------------
Outcome 2: YES! If they would like to sign up, follow these steps:
Signing Up A Student - Video Tutorial: https://drive.google.com/open?id=1bzBynVBEro8WQIsR_T8ABH6nSaxZzmXa&usp=drive_fs
Script: (If they say yes we are definitely interested in signing up!) Heres how you respond:
{YOU]: Awesome thats great to hear!
If you haven't already explained our pricing yet, you can do that here.
[YOU]: Ok so, would you like a 30 min lesson or 60 min lesson? We recommend 60mins.
[YOU]: Ok and does [THEIR TRIAL TIME SLOT] work for you going forward?
Step 2: Add them to the Calendar
- Go to My Music Staff>Calendar> Decide on weekly lesson time
- Once a time slot has been chosen click on the time slot> edit event
- Click Private>No "Makeup Credit Required>Add student to attendees Section
- Category: 01)Lesson> Location: In Studio
- Set Duration
- Check mark "This Event Repeats" Weekly
Monthly: ***Click Repeat Indefinitely if student is going monthly
Semester or Yearly: Set the repeat until date to 5 or 10 months from signup date
- Student Pricing : Student Default
- Click "Save this & Future Events"
Step 2: Taking their Payment Info
[YOU]: Perfect! Ok so, In terms of payment you have two options, you can pay for the semester or the year by debit, etransfer etc.. Or you can pay monthly by Credit card ONLY. On the first of the month
[YOU]: Ok "All I need is your card info"
- Go to student account> Click "Family Contacts"
- Scroll down to bottom where you will see "Payment Methods Add New". Click that button
- Input the CC Number, Exp Date, and CVC Code as well as Postal Code.
- ***Make sure to check mark "Automatically pay Emailed Invoices"
- Click Save
Step 3: Explain the Policies & Finish the Call
[YOU]: Ok, you are officially signed up as a student!
- Your first lesson is [Date and Time]
- And I will email you a confirmation email, with some studio policies and some helpful tips on purchasing an instrument and stuff like that.
- Just to let you know: If you cannot attend a lesson. All we ask is that you email us 24 hrs before your lesson. WE DO NOT ACCEPT TEXTS, PHONE CALLS or VOICEMAIL only Email.
- OK Thats it! Ill send out that welcome email to you, and We are super excited to have you part of the studio and we will see you next week!
**End of Phone Call**
Step 4: Finish the registration -
Tutorial Video on Making Payment & Finishing Registration
- Go to My Music Staff> Students> Search for Student> click on Profile> click "View Family Account> Click "Add Transaction"
- Click Charge> Add $45 to Amount section> Category: Registration Fee.> Description: One Time Registration Fee
- Click Save
- While still in Family Account click: "Enable Auto Invoicing"
- No Need to change any settings on the first page. Click Next
- On the 2nd page: no changes > Click Save
Step 5: Make Payment
- While still in "Family Account" > Click Invoices> Create New Invoice>
- Set the Invoice Date to the end of the current month
- Scroll down to "Date Range Section" > Start Date: Set it to Today > End date: Set it to the end of the month
> Next> Check the box: "Create but dont Email"
> Click Create (Wait for it to generate)
- Next to the new invoice you just created: click the three vertical dots> Click Email> Select "Attempt Auto Pay"> Click Send
- Wait until it says "PAID" in green
- Go back to Student Profile> Edit Student Profile> change from TRIAL to ACTIVE
Step 6: Send Confirmation Email
- Go back to Calendar> Find their next lesson date> click on event> click email students and parents> top right of message box click templates> choose “Welcome to our Studio” Email
- Set Subject to "Welcome to Our Studio! Your Lessons are on (DAY OF THE WEEK at TIME)
- Update the Status on Pipedrive, and mark them as “Won
YAY! YOU GOT A SIGN UP!
You will call each lead 7 times before you delete the deal.
We are dedicated to ensuring the best learning experience and lesson quality for our students, and we believe that mutual commitment is crucial for successful learning outcomes. As part of this commitment, we have a 24-hour attendance policy. Here are the reasons behind this policy:
1. Each lesson involves a uniquely tailored plan crafted specifically for you or your child for your lesson that day.
2. Providing less than 24 hours' notice results in an unpaid time slot for the teacher, who could otherwise fill that time with advance notice.
3. The 24-hour policy helps prevent potential misuse, ensuring that parents and students do not take advantage by calling in sick for reasons that are not genuinely necessary.
4. While we uphold the policy, we also recognize that unforeseen circumstances can arise. In cases such as a serious hospital trip, a significant family incident, or uncontrollable situations like a breakdown on the side of the road, we are willing to consider exceptions and grant makeup credits even without the standard 24-hour notice.
We completely understand that this situation is challenging, and we empathize with you; it's definitely not an ideal circumstance to find yourself in. We recognize that unforeseen events, like your child falling ill mid-day, can be quite unpredictable, especially when you had originally planned to attend the lesson.
After careful consideration, we've drawn a parallel to how other recreational activities handle similar situations. For instance, if your child had a scheduled soccer game in the evening, there typically wouldn't be a refund for missing that game.
We also want to be transparent about the impact on your child's teacher in this scenario. They may go without pay while waiting in an empty lesson room during that time slot. It's important for the teachers to have a consistent job and income for the long term. If their income becomes inconsistent due to unpaid sessions, it could lead them to seek other opportunities, and your child might miss out on the chance to continue with their favourite teacher, with whom they've developed a bond.
We appreciate your understanding and cooperation as we navigate these challenges together.
1. We implement a 4-month minimum commitment period for music lessons to ensure that we enroll students who are genuinely dedicated to learning music and are passionately committed to their musical journey.
2. At our studio, we primarily work with young children. We recognize that, after the initial excitement of starting music lessons fades around the second month, students may encounter challenges – a phase we refer to as the "sticky point." To support our students during this period, our program is designed to delve into their interests, motivations, and more. By making personalized adjustments to their lessons, we aim to make the learning experience more unique, exciting, and motivating, helping them overcome challenges and fostering a sustained passion for music.
We kindly ask for a 15-day (2 weeks) notice for lesson cancellations due to the following reasons:
1. 15 Days notice allows us to give the teacher a heads up, giving them ample opportunity to make necessary adjustments to their schedule and adequately prepare for any resulting unpaid empty time slots.
2. Requiring cancellations by the 15th ensures that our teachers can maintain a stable livelihood and income.
3. VMA is a small business owned by a young couple, we opened up this music school with the goal of fostering a love and passion for music in the Windsor community. The 15-day notice period enables us to manage and stabilize the studio's income effectively.
Your understanding and cooperation in this matter are greatly appreciated as we strive to provide a nurturing and sustainable environment for both our students and teachers. Thank you for supporting our mission in promoting the joy of music in our community.
Join us for a heartwarming celebration at Verellen Music Academy! Where the spotlight shines on the incredible talent and hard work of our dedicated students, as they enchant the audience with a delightful showcase of music that captures the spirit of music and creativity.
No! While participation in our recitals is not obligatory, they offer an excellent opportunity to gain valuable stage time and performance experience. You'll have the chance to showcase your talents in front of an audience with professional sound and lighting setups. If you're apprehensive about performing, don't hesitate to discuss your concerns with your teacher. They are there to support you, providing guidance to enhance your comfort and confidence on stage!
Our recitals promise a fantastic experience! Enjoy memorable moments at our photo wall, capturing special shots with your teacher and family. Indulge in delicious snacks and refreshments amid the vibrant decorations, with a new theme each year. Revel in the immersive atmosphere created by our full light setup and professional sound system. Additionally, we'll be capturing the magic with high-quality photography and video, ensuring that your recital memories last for years to come!
Video Tutorial: https://drive.google.com/open?id=1sXpKtOxWfxjXOXjwmiPHTqd9ZQb4Zk4m&usp=drive_fs
Anything that has to do with Sales, you will forward to the sales person **If they haven't already seen the email**:
Forward to: info@verellellenmusicacademy.com
Add the Subject: Sales Inquiry - Add to Pipedrive and Respond
Note: DO NOT Forward if you noticed that the sales person has already seen the email, and has been responding back and forth in an email thread. In this case, mark the email as unread and move to the next one.
Video Tutorial: https://drive.google.com/open?id=1sXWAnqQ5IlfxKOQlGGnVV3v8iwU8DUml&usp=drive_fs
Respond to their email with this Template:
Hi there,
Thanks for letting us know!
I've already informed your teacher and updated the schedule accordingly.
Wishing you an amazing week, and looking forward to seeing you next week 🙂
Best,
Joey
Go to My Music Staff > Calendar> Find Lesson Event > Click “Take Attendance”
Click “Absent”
Mark as: “Bill and Give Makeup Lesson”
Note: Do NOT select “Notice Given Not Billable”
Video Tutorial: https://drive.google.com/open?id=1sXKrgNeJmfDn9Lx593WBf_n1e8tj1PjL&usp=drive_fs
Respond to their email with this Template:
Hello,
Thanks for the heads up! I've already filled in your teacher and adjusted the schedule. Since we got less than 24 hours notice, a makeup credit isn't possible this time. However, you're still welcome to attend your lesson if you can make it.
If you're curious about our attendance policy, you can check it out here with this link.
Wishing you a fantastic week and excited to see you next week!
Best,
Joey
Go to My Music Staff > Calendar> Find Lesson Event > Click “Take Attendance”
Click “Absent”
Mark as: “Lesson is Billable”
Tutorial Video: https://drive.google.com/open?id=1s_lNvu0J__9v6e5U_IJJuUu28vKGItwF&usp=drive_fs
Step 1: Send a couple open lesson slots for the client to choose, and settle on a timeslot.Instructions:
Go to My Music Staff > Calendar> Click Filter>Search by Teacher> Click “Hide Full Events” (This shows all available timeslots for that teacher)
If they are looking for a specific time: Double check that the time is available. And Send them a email response. (We do not have a specific template for this, you will have to write out your findings) It can help to screenshot the open slots to quickly show them what is available as opposed to writing it out)
If they are open to whatever time: Screenshot the day or week that they are looking for and send them this in the email
Respond to their email :
Added attachment Screenshot:
Hello,
I have attached a screenshot of all the available time slots that you can choose for your makeup lesson.
Feel free to take a look, and give me 2-3 options that would work for you!
All the Best,
Joey
Step 2: After they Confirm the Lesson Slot, We will input the lesson into the calendar:
Wait for their Response. If they give you a time that works, then you do the following:
Go to My Music Staff > Calendar> Find & Click the Lesson Slot> Click “Edit Event”
Check the box that says: “This event requires a makeup Credit”
Add the student to the “Attendees” Section
Change Category to “03) Makeup Lesson”
UNCHECK the box that says “This Event Repeats”
Click “Save this Event” (DO NOT click Save Future Events)
Click I understand to the prompt that say “Studio in Use” (This happens everytime, its normal)
Click “Save this Event
Email the Client the Following:
Hey!
You are all good to go,
I booked your makeup lesson for : [DATE & TIME]
See you then!
Joey
Step 1: See what time slots are available
Go to My Music Staff > Calendar> Click Filter>Search by Teacher> Click “Hide Full Events” (This shows all available timeslots for that teacher)
If they are looking for a specific time: Double check that the time is available. And Send them an email response saying wether or not the time is available. (We do not have a specific template for this, you will have to write out your findings.It can help to screenshot the open slots to quickly show them what is available as opposed to writing it out)
Step 2: Create the New Lesson & Email the new lesson time
Once you settle on a time, Go to My Music Staff > Calendar> Find & Click the Lesson Slot> Click “Edit Event”
Switch to Private, add Student to “Attendees” section
CHECK the box that says “This event Repeats”. Make sure it says “Repeat Indifinitely”
Student Pricing set to “Student Default”
Click “Save this & Future Events”
Click I understand to the prompt that say “Studio in Use” (This happens everytime, its normal)
Click “Save this Event
Email the Client the Following:
Hey!
You are all good to go,
I changed your weekly lesson time to: [DATE & TIME]
Starting as of [DATE]
Let me know if you have any other questions, if not then we will see you soon!
Joey
Last Step: Take the student out of the Old Lesson
Go to My Music Staff > Calendar> Find & Click the OLD Lesson Slot> Click “Edit Event”
Make Event “Public”
Delete the student from the “Attendees” Section
Click “Save this & Future Events”
Click I understand to the prompt that say “Studio in Use” (This happens everytime, its normal)
Click “Save this Event
Email the Client the Following
That’s it, You’re done!:
Cancel Lessons (YES 15th Notice)
Video Tutorial: https://drive.google.com/open?id=1s_ezhATT1UaqOdRLZaRt2UU_nX75Mw00&usp=drive_fs
Step 1. Respond with this email We want to express our gratitude for having you and your family as part of our studio for, your presence has meant a lot to us.
Hey There,
Thanks a bunch for giving us a heads up about your decision to cancel music lessons. We want to express our gratitude for having you and your family as part of our studio for, your presence has meant a lot to us.
Before parting ways, consider these ideas to reignite the spark for music lessons:
After the initial excitement of starting music lessons fades after a couple months, students may find that things get a bit challenging, or boring... a phase we refer to as the "sticky point."
We know exactly what to do to get over this hump! By making personalized adjustments to their lessons, it will hopefully make the learning experience more unique, exciting, and motivating, helping them overcome challenges and fostering a sustained passion for music.
Here are a couple things we can try!:
1. Exploring a new Instrument: Trying out piano, guitar, drums or ukulele might introduce a fresh and exciting perspective!
2. Try a New Teacher! Another teacher can bring a new, motivating approach. You might find value in experiencing different teaching methods.
3. Identify Specific Concerns: If there are specific aspects of the lessons that the student finds less enjoyable—whether it's repetitiveness, lack of challenge, strictness, or anything else—please let us know. We're here to tailor the lessons to your preferences.
We genuinely want to see our students develop the wonderful skill of playing music, providing them with a lifelong source of joy and comfort.
We genuinely hope to hear from you soon!
Warm regards,
Team VMA
—-------
Step 2. Once we hear back from them. If they want to continue lessons, make the appropriate changes that they specified in their response.
- Email the teacher the changes --- Teachername@verellenmusicacademy.com
or you can send me the changes they specified by emailing to info@joeytyler.com
3. If they would still like to cancel lessons:
- Go to My Music Staff> Calendar> Find the Students next scheduled lesson> Click Edit Event>
- Take the student out of the "Attendees" section
- Make sure to Check "This event Repeats"
- Student pricing set to Default
- Click "Save this & Future Events"
Click I understand to the prompt that say “Studio in Use” (This happens everytime, its normal)
Click “Save this Event
- Go back to Calendar> Click Search> Enter Students Name> Make sure there are no more events scheduled over the next couple months
- Go Back to Student List> Search for student> Click "Edit Student Profile"> Change status from Active to Inactive
Step 4: Email the Client the Following
Hi there,
Just a quick note to confirm that you've been officially removed from our lessons calendar. You're all set!
Once again, a huge thank you from all of us at VMA for being a part of our studio family and supporting our small business in the Windsor Community :)
If anything changes and you want to dive back into the world of music, feel free to reach out. We'd be more than happy to welcome you back with open arms!
Warm Regards,
Team VMA
Step 1. Respond with this email
Hey There,
Thanks a bunch for giving us a heads up about your decision to cancel music lessons. We want to express our gratitude for having you and your family as part of our studio for, your presence has meant a lot to us.
Before parting ways, consider these ideas to reignite the spark for music lessons:
After the initial excitement of starting music lessons fades after a couple months, students may find that things get a bit challenging, or boring... a phase we refer to as the "sticky point."
We know exactly what to do to get over this hump! By making personalized adjustments to their lessons, it will hopefully make the learning experience more unique, exciting, and motivating, helping them overcome challenges and fostering a sustained passion for music.
Here are a couple things we can try!:
1. Exploring a new Instrument: Trying out piano, guitar, drums or ukulele might introduce a fresh and exciting perspective!
2. Try a New Teacher! Another teacher can bring a new, motivating approach. You might find value in experiencing different teaching methods.
3. Identify Specific Concerns: If there are specific aspects of the lessons that the student finds less enjoyable—whether it's repetitiveness, lack of challenge, strictness, or anything else—please let us know. We're here to tailor the lessons to your preferences.
We genuinely want to see our students develop the wonderful skill of playing music, providing them with a lifelong source of joy and comfort.
We genuinely hope to hear from you soon!
Warm regards,
Team VMA
—-------
Step 2. Once we hear back from them. If they want to continue lessons, make the appropriate changes that they specified in their response.
- Email the teacher the changes --- Teachername@verellenmusicacademy.com
or you can send me the changes they specified by emailing to info@joeytyler.com
3. If they would still like to cancel lessons:
- Send them this email:
Hey There,
Thank you for considering some of the options we sent in our previous email, we understand that sometimes its just not in the cards to continue with lessons at this time! We will be sad to see you guys go, and hope that when the timing is right you guys can return:)
That being said, we require that you let us know by the 15th of the month to cancel for the following month, (this is to ensure that our teachers schedules are given at least 2 weeks notice before changing). Im sure you can understand!
With that being said the earliest I can take you off the schedule is {The 1st of the Following Month DATE}
If you cant make the lessons, you have a couple options: attend the lesson, save the makeup lessons for whenever you can attend (Just call, and we can book you in) or you can gift the make up lessons to a friend or siblings!
Thanks so much for understanding,
And let me know what works best for you guys!
Joey
-------
- Go to My Music Staff> Calendar> Find the Students scheduled lesson for the last day of the next month> Click Edit Event>
- Take the student out of the "Attendees" section
- Make sure to Check "This event Repeats"
- Student pricing set to Default
- Click "Save this & Future Events"
Click I understand to the prompt that say “Studio in Use” (This happens everytime, its normal)
Click “Save this Event
- Go back to Calendar> Click Search> Enter Students Name> Make sure there are no more events scheduled over the next couple months
- Go Back to Student List> Search for student> Click "Edit Student Profile"> Change status from Active to Inactive
Step 4: Email the Client the Following
Hi there,
Just a quick note to confirm that you've been officially removed from our lessons calendar as of {DATE of LAST DAY OF FOLLOWING MONTH] You're all set!
You are welcome to use up those remaining lessons as normal!
Once again, a huge thank you from all of us at VMA for being a part of our studio family and supporting our small business in the Windsor Community :)
If anything changes and you want to dive back into the world of music, feel free to reach out. We'd be more than happy to welcome you back with open arms!
Warm Regards,
Team VMA
Cancel Lessons (YES 15th Notice)
This is the response if you get the sense that they are cancelling lessons due to Financial reasons, or if they are an adult. (No altering of the lessons is necessary)
Step 1. Take student off the Calendar
- Go to My Music Staff> Calendar> Find the Students next scheduled lesson> Click Edit Event>
- Take the student out of the "Attendees" section
- Make sure to Check "This event Repeats"
- Student pricing set to Default
- Click "Save this & Future Events"
Click I understand to the prompt that say “Studio in Use” (This happens everytime, its normal)
Click “Save this Event
- Go back to Calendar> Click Search> Enter Students Name> Make sure there are no more events scheduled over the next couple months
- Go Back to Student List> Search for student> Click "Edit Student Profile"> Change status from Active to Inactive
Step 2: Email the Client the Following
Hi there,
Thanks a bunch for giving us a heads up about your decision to cancel music lessons. We want to express our gratitude for having you and your family as part of our studio for, your presence has meant a lot to us.
Just a quick note to confirm that you've been officially removed from our lessons calendar. You're all set!
Once again, a huge thank you from all of us at VMA for being a part of our studio family and supporting our small business in the Windsor Community :)
If anything changes and you want to dive back into the world of music, feel free to reach out. We'd be more than happy to welcome you back with open arms!
Warm Regards,
Team VMA
This is the response if you get the sense that they are cancelling lessons due to Financial reasons, or if they are an adult. (No altering of the lessons is necessary)
Step 1. Respond with this email
Hey There,
Thank you for the heads up! We understand that sometimes its just not in the cards to continue with lessons at this time! We will be sad to see you go, and hope that when the timing is right you can return:)
That being said, we require that you let us know by the 15th of the month to cancel for the following month, (this is to ensure that our teachers schedules are given at least 2 weeks notice before changing). Im sure you can understand!
The earliest I can take you off the schedule is {The 1st of the Following Month DATE}
If you cant make the lessons, you have a couple options: attend the lesson, save the makeup lessons for whenever you can attend (Just call, and we can book you in).
Thanks so much for understanding,
And let me know what works best for you guys!
Team VMA
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Step 2: Wait for they're Response. If they would still like to cancel, then make the following changes :
- Go to My Music Staff> Calendar> Find the Students scheduled lesson for the last day of the next month> Click Edit Event>
- Take the student out of the "Attendees" section
- Make sure to Check "This event Repeats"
- Student pricing set to Default
- Click "Save this & Future Events"
Click I understand to the prompt that say “Studio in Use” (This happens everytime, its normal)
Click “Save this Event
- Go back to Calendar> Click Search> Enter Students Name> Make sure there are no more events scheduled over the next couple months
- Go Back to Student List> Search for student> Click "Edit Student Profile"> Change status from Active to Inactive
Step 3: Email the Client the Following
Hi there,
Just a quick note to confirm that you've been officially removed from our lessons calendar as of {DATE of LAST DAY OF FOLLOWING MONTH] You're all set!
You are welcome to use up those remaining lessons as normal!
Once again, a huge thank you from all of us at VMA for being a part of our studio family and supporting our small business in the Windsor Community :)
If anything changes and you want to dive back into the world of music, feel free to reach out. We'd be more than happy to welcome you back with open arms!
Warm Regards,
Team VMA
Video Tutorial: https://drive.google.com/open?id=1sZ_h_wplmwrUtHLqDbrBhY_yOc-wV2pF&usp=drive_fs
We need mark the payment as received in My Music Staff
- Go to My Music Staff> Student List> Search for Student> Click on Profile> Click on "View Family Account"
- Click "Add Transaction" Button
- Click "Payment"
- Choose the Student
- Enter the Amount of the Etransfer
- Set Payment type to "E-Transfer"
- Click "Send an Email Receipt"
- Click Save
NOTE: Any etransfer coming from either Jacqueline (Jacqui) or Joey can be "Marked as Read". We often move money in and out of the business account.
That's it you're Done!
If you don't know what to do with a specific email, do the following:
- Flag or Star the Email
- Forward to info@verellenmusicacademy.com
- Subject Line: ATTN - Need Help with this Email
Either Jacqui or I will see this email and we will either give you further instructions on how to handle it. Or we might handle it ourselves on our end!
Video Tutorial: https://drive.google.com/open?id=1sWp4YKN_Zd3ESs3dLJ0PaXZe4uAvFY0w&usp=drive_fs
Jacqui: Forward to jacqui@verellenmusicacademy.com
Joey: Forward to info@joeytyler.com
It is hard to determine what is junk or not, please use your best judgement as to what is spam or junk:
- Any Newsletters
- If it is not directed at anyone in particular
- Anything to do with website traffic, SEO, "We can get you 50 sales in the next 30 days" .. definitely junk
- Random Updates that we dont need to know about : "We've updated our policies"
If you are ever not sure, or you are on the fence:
Simply Forward it back to info@verellenmusicacademy.com
- Flag or Star it
- Subject Line: ATTN - Not sure what to do with this
Video Tutorial: https://drive.google.com/open?id=1sqS85F069kHqJx0ITnj348ex9Hh-OzBC&usp=drive_fs
Step 1: Answer their email using the following info, and set up a 5 min meeting:
Note: We only rent to recurring, scheduled renters (We DO NOT do one-time rentals)
We rent our space out to:
- local musicians
- bands
- Small business (Real Estate, Artists, accountants etc,,)
- Birthday Party Rentals
How Much:
- Recital Hall (40x 30) & Stage (16x14) : $30 per hour
- Practice Private Room (10x8) Soundproofed : $15 per hr
- Birthday Parties $100/hour - Entire Building
Features of the Space:
- Stage with lights
- Heating and Cooling
- Soundproofing in each private room
- Digital Mixer mix with phone or Ipad
- Analog Mixer
- Instruments Here to Use
The Process to Begin Renting?
- We are just testing out renting out our space. We have been slowly dipping our toes into it, to see if it is something that will work for us.
- For this reason, we are very picky with who we allow to rent out space.
- We do a quick 5 min in person meeting for them to see the space, and we can see if they are the right fit.
- We take credit card information just in case anything gets stolen or damaged.
- We then book a weekly time. (We DO NOT do one-time rentals)
Access & Gear Storage:
- The Renter would get a code to the front door, and let themselves in
- Renters have the option to store gear behind the stage at their own risk.
- Gear must not be too big (Full Drum set, Massive Speakers etc...)
- No gear can be stored in the Private Practice Rooms.
The Space is NOT available at these times:
Monday to Friday 3pm to 9pm
Thursdays 7:30 - 11pm
Saturday 6am to 5pm
The Space IS Available at these times:
Monday to Friday 6am - 3pm
Mon, Tues, Wed, Fri : 9pm to 2am
Thursdays: 11pm to 2am
Saturdays: 6pm to 2am
Sundays: ALL DAY
We DO NOT Rent to:
- Religious organizations
- Anyone using Alcohol or Drugs
- Metal bands (Due to noise & Loudness Reasons)
Step 2: Book an in Person Meeting for them to view the space
- Go to My Music Staff> Calendar> Click on the date> Choose "New Non-teaching Event"
- Teacher: Joey Tyler
- Category: Studio Rental Meeting
- Time: Set the Time Agreed upon
- Click Save
- Email: Both the client and Myself (info@joeytyler.com) an email confirmation of the meeting
Step 3: If they Choose to Begin Renting
- Go to My Music Staff> Students> Add New Student> Add Renter Details> Status as Active>
- In the "Note" section at bottom. Give a description on what they do. : Band, accountant etc..> Click Save
- Go to their Student Profile> Click "Edit Student Overview"
- Add Payment Method> Click Save
Step 4: Add to Calendar
- Go to My Music Staff> Calendar> Click on the date> Choose "New Studio Event"
- Teacher: No Teacher
- Category: Studio Rental
- Attendees : Add the Student Name Here
- Time : Set the Time Agreed upon
- Price per hour - Set to Agreed upon Hourly Price
- Duration - Set to how long
- Check YES : This event does repeat
- Click Save
Step 5: Send a confirmation Email
Hey,
You are all good to go, I have added you to our rental calendar!
Your next rental session is: [DATE & TIME]
If you need anything else, feel free to give me a call or email
6478813675
Thanks so much!
Joey
We offer violin lessons for students of all ages at Verellen Music Academy. Our instructors are experienced in teaching children, teenagers, and adults, tailoring the lessons to suit each student's individual needs.
Our standard violin lessons at Verellen Music Academy are typically 30 minutes or 1 hour long. The duration can be customized based on the student's age, level, and preference.
While we recommend having your own violin for regular practice, we have a limited number of violins available for rent at Verellen Music Academy. Our instructors can guide you on where to rent or purchase a violin if needed.
Yes, we offer trial lessons at Verellen Music Academy. It's a great opportunity for prospective students to meet our instructors, experience our teaching style, and assess if our violin lessons align with their goals and interests.
Absolutely! Verellen Music Academy welcomes students of all skill levels, including beginners with no prior musical experience. Our experienced instructors will guide you through the fundamentals of violin playing and help you build a strong foundation.
Regular practice is key to progress. We recommend practicing the violin for at least 20-30 minutes a day, especially for beginners. As you advance, your instructor may suggest increasing the practice time to further develop your skills.
At Verellen Music Academy, our violin instructors employ a combination of traditional and contemporary teaching methods. We tailor our curriculum to suit the individual needs and goals of each student, focusing on technique, music theory, sight-reading, repertoire, and musical expression.
Absolutely! Our violin instructors can assist you in preparing for violin examinations, auditions, or competitions. They have experience with various examination boards and can provide guidance to help you achieve your specific goals.
Yes, Verellen Music Academy encourages performance opportunities beyond recitals. We participate in local events, festivals, and competitions where our students have the chance to showcase their skills and gain valuable stage experience.
Anyone in Windsor can learn to sing! While some individuals may have a natural inclination or talent for singing, vocal skills can be developed and improved through proper training, practice, and dedication. With consistent effort and guidance, anyone can become a better singer.
To take care of your voice outside of singing lessons in Windsor, it's important to stay hydrated by drinking plenty of water, avoid shouting or straining your voice, practice good vocal hygiene, avoid excessive caffeine or alcohol consumption, get enough rest, and maintain overall physical and mental well-being.
Yes, singing can help with public speaking and improving speaking voice. Singing exercises can enhance breath control, voice projection, vocal resonance, articulation, and overall vocal technique, which are all beneficial for effective public speaking and improving the quality and clarity of one's speaking voice.
Signing up for private guitar lessons at Verellen Music Academy is easy! Simply visit our website or give us a call to schedule your first lesson. Our staff will work with you to find the best teacher and schedule for your needs.
Yes! We offer trial lessons for new students who are interested in taking private guitar lessons at Verellen Music Academy. This is a great opportunity to meet with one of our teachers and see if private guitar lessons are right for you.
At Verellen Music Academy, we have a team of highly trained and experienced guitar teachers who specialize in different genres and skill levels. Our staff will work with you to determine your goals and preferences, and match you with the teacher who is the best fit for your needs.
Yes! If you have a preference for a specific guitar teacher at Verellen Music Academy, simply let us know and we will do our best to accommodate your request.
Our guitar teachers will provide all of the necessary materials for your lessons, including sheet music and method books. However, we recommend that students have access to a guitar for home practice.
We recommend that students start private guitar lessons at Verellen Music Academy around the age of 8 or 9, although we offer guitar lessons for students of all ages.
Absolutely! We offer private guitar lessons for adult learners of all skill levels, including those with no prior experience.
It's never too late to start taking private guitar lessons! Learning to play the guitar can be a rewarding and fulfilling hobby at any age.
While there is no set age for when a child is ready for private guitar lessons, there are some signs to look for that may indicate readiness, such as an interest in music, the ability to sit still and focus for short periods of time, and hand and finger dexterity. It's always a good idea to schedule a consultation with one of our teachers to determine whether your child is ready for guitar lessons.
Yes! We offer private guitar lessons for groups of two or more students who want to learn together. This can be a great way to share the learning experience with a friend or family member while still receiving personalized instruction from one of our teachers.
Learning to play the guitar offers numerous benefits for the brain, body, mind, social skills, creativity, and learning. It can promote brain development, improve physical ability, reduce stress, enhance creativity and self-expression, and improve learning skills such as focus, discipline, and perseverance.
Yes! Our piano teachers are skilled at working with students of all levels, including complete beginners. We will help you develop a strong foundation in piano technique and music theory, and guide you through the learning process at a pace that is comfortable for you.
At Verellen Music Academy, we understand that life can be unpredictable. If you need to reschedule or cancel a lesson, simply contact us at least 24 hours in advance and we will do our best to accommodate your needs. Please note that missed lessons without proper notification may be subject to a cancellation fee.
Learning to play the piano can offer numerous benefits beyond the world of music. By developing patience, perseverance, and discipline, you can apply these skills to other areas of your life such as academics, athletics, and personal growth. Additionally, playing music has been shown to reduce stress, improve cognitive function, and enhance overall well-being.
We recommend that students start private piano lessons at Verellen Music Academy between the ages of 5 and 7. However, we also offer piano lessons for students of all ages, from young children to adult learners.
Absolutely! We offer private piano lessons for adult learners of all skill levels, including those with no prior experience.
It's never too late to start taking private piano lessons! Learning to play the piano can be a rewarding and fulfilling hobby at any age.
While there is no set age for when a child is ready for private piano lessons, there are some signs to look for that may indicate readiness, such as an interest in music, a basic understanding of numbers and letters, and the ability to sit still and focus for short periods of time. It's always a good idea to schedule a consultation with one of our teachers to determine whether your child is ready for piano lessons.
Each week, we have a maximum capacity of 20 kids. Spots are first come first served.
Currently, there are spots available in each week. We will regularly update this page as spots fill up.
We have a small outdoor area in the back of the academy for activities. However, most activities will take place in our 2200 sq. foot indoor facility.
We have a minimum of 2-3 counsellors each day. Each counsellors has a background in child care, and experience with camps and day cares.
You can contact us anytime by one of the following:
By Email: info@verellenmusicacademy.com
Phone: 519-397-0446
Text: 519-397-0446
Camp Days: Mon - Fri
Hours: 9am - 4pm
Additional time will be charged at a rate of $10 for every extra 15 mins
Snacks and drinks will be provided throughout the day. Bring a packed lunch.
Lessons can cost from around $90 to $200 or more per month. Exact prices may vary depending on the duration of the lessons. Typically, most students take one lesson per week. Lesson lengths can be 30, 45 or 60 minutes in duration. Students are welcome to use our facilities whenever we're open, even if they just want to hang out and learn from or collaborate with other musicians
We teach piano, voice, guitar, drums, violin, ukulele, early childhood music. We also have a variety of group classes!
Music lessons improve listening skills. Listening skills are improved through music lessons. Students listen to music and understand what they hear. They then use this understanding to interpret lyrics and understand stories.
Music lessons improve social skills. Social skills are improved through music classes. Students learn to interact with others and get along well with peers. They learn to share and cooperate with others.
Music lessons improve physical fitness. Physical fitness is improved through music classes. Children learn to exercise their bodies and maintain a healthy lifestyle. They learn to move properly and safely, and they gain a sense of accomplishment.
Music lessons improve emotional wellness. Emotional wellness is improved through music lessons. Children learn to manage their emotions and deal with stressful situations. They learn to control their anger and frustration, and they learn to cope with sadness and depression.
A typical music lesson can be 30 minutes, 45 mins or 60 minutes in length. Usually it is split into 3 equal parts. The first section is used for a warmup on the instrument, and some theory. The second portion of the lessons would be used towards working on some repertoire in their workbook. The last section would be used to practice on some songs that the student is learning!
Thats totally fine! We welcome complete beginners! In fact, sometimes that can be preferable, as we can help plant the foundation of a music education from the start and that can really accelerate learning and growth.
One of our core beliefs at VMA is that learning music should be fun! This idea was stemmed from the neuroscientific evidence, that intake information centers of the brain are more active in children, when they are enjoying themselves.
We want our students to learn both Bach and Billie Eilish, in one lesson.
This is why VMA strongly believes in the fun approach. It is incredible to see how much learning can happen when students are enjoying themselves.
We strive to continue to make every lesson a great experience for our students and their families.
We (Joey & Jacqui) are so grateful for all of the patience and support from each of our teachers and we continue to strive to make the experience as enjoyable and educational as we can.
Please refer to our listed dates below, to check on whether or not VMA has a scheduled holiday, (no lessons.)
Fall Semester: Sept 1st - Jan 31st (5 Months)
Winter Semester: Feb 1st - June 30th (5 Months)
Summer Semester: July 1st - Aug 31st (2 Months)
Christmas Holidays: We are closed for a 2 week seasonal holiday at the end of December and beginning of January.
March Break: We are also closed for regular private and group lessons over March Break, with the option to take a fun, music camp throughout the break!
We are also closed the following Monday holidays:
Labour Day, (beginning 2022.)
Thanksgiving Monday
Family Day
Victoria Day
Our regular year of classes end at the end of June, with the option to participate in summer lessons and day-camp's, that can help students to socialize and to keep their skills up during the summer season.
The violin consists of four main parts: the body, the neck, the bridge, and the strings. The body is made up of two curved pieces, the top and the back, which are joined by the sides. The neck extends from the body and supports the fingerboard and tuning pegs. The bridge holds the strings in place and transmits their vibrations to the body.
Tuning a violin requires careful adjustment of the strings using the tuning pegs. The standard tuning for a violin is G-D-A-E, with the lowest note (G) at the bottom of the fingerboard. It is important to tune the strings in the correct order to avoid putting unnecessary tension on the instrument.
Vibrato is a technique used by violinists to add depth and expressiveness to their playing. It involves oscillating the pitch of a note by slightly shifting the finger up and down the string. Vibrato can be used to create a range of effects, from subtle to dramatic.
Proper care of a violin is essential to keep it in good condition and ensure optimal sound quality. This includes regular cleaning and maintenance, proper storage in a case or on a stand, and careful handling to avoid damage. It is also important to have the instrument inspected and serviced by a professional periodically.
There are several types of violin strings available, each with its own unique tone and feel. Some common materials include gut, synthetic, and steel. The choice of strings can have a significant impact on the sound and playability of the instrument.
Intonation refers to the accuracy of the pitch of each note played on the violin. It is important to develop good intonation in order to play in tune with other musicians and produce a pleasing sound. Some tips for improving intonation include practicing with a tuner, listening carefully to the sound of each note, and using visual aids such as tapes or markers on the fingerboard.
The terms "violin" and "fiddle" are often used interchangeably, but traditionally, a fiddle is a violin played in a particular style or genre of music, such as country, bluegrass, or Celtic. The techniques and repertoire associated with fiddling may differ from those used in classical violin playing.
We offer music lessons, and group music classes
Private Lessons:
Price and Duration: 30 mins ($32), 60 mins ($55)
The Instruments we teach: Guitar, piano, voice, drums, ukulele, violin, bass guitar,
Instruments we Do Not teach: Saxophone, trumpet, orchestral instruments
Our Group Classes:
Toddler Tunes: Ages 1-3. Explore music with games, listening and playing instruments
Music Munchkins: Age 3-6. Learn the basics of music, through movement. Explore piano, ukulele, drums and guitar. This classes prepares students for Private Lessons
Rockband: Ages 7 and up. Learn to play with others in a group.
Musical Theatre: Ages 7 and up. Learn musical theatre and acting techniques
A shoulder rest is an accessory that attaches to the bottom of the violin and rests on the player's shoulder, providing support and comfort while playing. Whether or not to use a shoulder rest is a matter of personal preference, but many players find it helpful for maintaining proper posture and reducing strain on the neck and shoulder muscles.
We are located right off of the E.C row on Walker rd. Right down the road from Costco and Best Buy.
Our address is 3244 Walker Rd Windsor
Point 1: We are really great at getting our students excited about music!
We're really great at getting our students excited and helping them succeed – our student practice rate is a solid 90%! With our specially designed program, everyone gets to dive into the awesome Arcade Wall and follow the Rockstar Roadmap. And hey, most importantly, we promise a super fun learning journey – hands down the coolest spot for lessons in Canada!
Point 2: We’re the only studio in Windsor with a professional stage and music industry Guidance.
Our school is seriously one-of-a-kind! Your kid gets the real deal with music industry guidance, plus awesome perks like professional photos and videos at recitals. We're the only studio in Windsor rocking a professional stage and killer sound setup, so your child can step up to the mic and practice like a pro. But that's not all – there are loads of chances to shine on stage, from cozy coffee house gigs to full-blown musical theatre like the Wizard of Oz. And here's the kicker – every student records a song, and it drops on Spotify in their second year! How cool is that?
Point 3: We're the fresh faces in Windsor's studio scene, and we're not about that old-school teaching vibe. Nope, we're all about the new, cutting-edge stuff, and trust us, our teaching method is the absolute BEST. That's why we snagged the Best Music School in Windsor GOLD two years in a row! And this year we have been nominated as BEST NEW BUSINESS in the 2024 Business Excellence Awards. Spread the word to your pals – we're doing something pretty awesome over here!
You have a choice between a 30 minute lesson for $32 or a 60 minute lesson for $55 dollars. We have a $45 registration fee, which is one time and one per family